Nexix
Nexix Support
Our goal is to provide exceptional support for our products and thoroughly address all your inquiries. We understand that selecting the right IT company hinges significantly on support management capabilities. For this reason, we offer a comprehensive support plan, ensuring our clients are fully informed about the quality and type of assistance they can expect from us.
If you are an existing client and need immediate assistance, email us at support@nexix.com
How Do We Do It?
MINOR
- Response time is 1 business day
- You will be notified that a member of our team has seen your problem and provide you with information about the potential fixes
MAJOR
- Response time is 4 hours during business hours
- You will be notified that a member of our team has seen your problem and provide you with information about the potential fixes
CRITICAL
- Response time is within 1 hour of notification
- We will provide an estimate of when the problem will be solved or the solution to what needs to be done
What you Can Do!
Utilize our Support Application for effortless assistance! Through our platform, you can submit requests, obtain general help, and even inquire about new software.
Here are some features you can take advantage of:
- General IT Support
- Report a System Problem
- Update/Change a System
- Request New Software
- Change a Phone Line