NEXIX

Nexix Support

Our goal is to provide exceptional support for our products and thoroughly address all your inquiries. We undertand that selecting the right IT company hinges significantly on support management capabilities. For this reason, we offer a comprehensive support plan, ensuring our clients are fully informed about the quality and type of assistance they can expect from us.

If you are an existing client and need immediate assistance, email us at support@nexix.com

How do we do it?

MINOR

Response time is 1 business day
You will be notified that a member of our team has seen your problem and provide you with information about the potential fixes

MAJOR

Response time is 4 hours during business hours
You will be notified that a member of our team has seen your problem and provide you with information about he potential fixes

CRITICAL

Response time is 1 hour of notification
We will provide an estimate of when the problem will be solved or the solution to what needs to be done

What you Can Do!

Nexix Inc. has our own ticketing software that allows for clients to monitor and submit support issues for their custom software, managed IT services, or LIMS systems. Through our platform you can submit requests, obtain general help, and even inquire about new software.

Here are some features you can take advantage of: